FAQs

Refunds are available if an event is cancelled or rescheduled, within 48 hours of booking (provided the event was more than 48 hours away when purchased). Refunds are not available if you can no longer attend, change your plans after the 48-hour window, or choose not to attend for personal reasons. Approved refunds are returned to the original payment method and typically take 5 to 10 working days to appear in your account. For full details on ticket bookings, cancellations and refunds, please click here to view our Event Booking Terms.

Riverside Market and Brasserie Constance are dog friendly.

Parking around Fulham Pier is extremely limited so where possible we recommend public transport.

We are currently unable to take reservations for the Riverside Market, if you have a special request we will do our best to accommodate, click here to contact our customer experience team.

The Riverside Market is self-service. Drinks are ordered at the bar. Food is ordered at the trader where you will receive a buzzer to collect your food when ready.

Click here to visit our Find us page.

Yes. There are changing facilities within the Riverside Market toilets and you are very welcome to breastfeed anywhere at Fulham Pier.

If you can't head back into the venue, please drop us an email on hi@fulhampier.com and we'll get back to you as soon as we can.

You cannot access Bishops Park after dusk (times vary throughout the year). After this, you can access the site via Stevenage Road or directly from the riverside walkway (Thames Path).

Of course, we have options for everyone.

Yes. Fulham Pier is 100% DDA (Disability Discrimination Act) compliant. We are an open and inclusive venue to all. Our dedicated teams will work to ensure this on a daily basis.

At Fulham Pier, we are committed to fostering a greener future through sustainable practices – from implementing clean energy initiatives to promoting the circular economy.

Yes, we host tours for the football stadium. Please contact the tours team.