Fulham Pier is closed for a limited number of Fulham FC match days each year. For the most up to date list of match day closures, click here.

Privacy Policy

Introduction

This privacy notice (the “Privacy Notice”) explains how the Fulham Pier group of companies processes your personal data in connection with your use of https://www.fulhampier.com/, https://fulhampierhotel.co.uk, https://www.lighthousesocial.com/, https://brasserieconstance.com/, https://saelspa.com/ and any other website that references this Privacy Notice (the “Sites”), our mobile applications (the “Apps”) (collectively, the Sites and our Apps being our “Platform”).


This Privacy Notice also explains:

  • our processing of personal data in relation to our provision of our products and services, including our hospitality services and any other services that we make available via the Platform or otherwise in connection with our business (the “Products and Services”); and
  • our processing of personal data for individuals that interact with our business, including if you work for businesses that provide goods or services to us, apply to work for us, visit our premises, or attend events that we host.
Specific details of how categories of personal data are processed across each “business” area to which the Platform and Products and Services relate can be found in the Processing Activities Schedule contained in this Privacy Notice. For context, the business areas are as follows:
  • Fulham Pier: covering personal data processing for events taking place at Fulham Pier, including Brasserie Constance restaurant activity;
  • Fulham Pier Hotel: covering personal data processing for events taking place at the Fulham Pier Hotel.
  • Lighthouse Social: covering personal data processing carried out by the Lighthouse Social private members’ club; and
  • Sæl Spa: covering personal data processing carried out at the Sæl Spa.

Please take a moment to read this Privacy Notice as it provides you with important information about your personal data, including the rights you have in relation to it.


Any changes we make to this Privacy Notice will be posted on our Platform including to reflect any changes to our use of personal data or to comply with applicable law or regulatory requirements. Where possible we may notify you of these changes by email, but we encourage you to check this page regularly to keep up to date.


Please note that this Privacy Notice is not intended to cover personal data processed in the context of Fulham Football Club. Further detail of how Fulham Football Club Limited processes your personal data in the context of activities associated with Fulham Football Club can be found at the following link: https://www.fulhamfc.com/more/policies/privacy-policy/.

About the Fulham Pier Group

The Platform and our Products and Services are made available by the Fulham Pier group of companies.


In this Privacy Notice, “Fulham Pier”, “Fulham Pier group of companies”, “we”, “us, “our”, means the group company that is the controller of your personal data, as described below.


Group Company Details

Responsibility

Fulham Stadium Limited

Company Number: 03375418

Registered Address: Fulham Football Club, Training Ground, Motspur Park, New Malden, Surrey, KT3 6PT

Fulham Stadium Limited is the controller responsible for all activities described in this Privacy Notice, except for the Fulham Pier Hotel.

Fulham Pier Limited (trading as “Fulham Pier Hotel”)

Company Number: 14971696

Registered Address: Fulham Football Club Training  Ground, Motspur Park, New Malden, Surrey, United Kingdom, KT3 6PT

Fulham Pier Hotel is the controller responsible for activities related to your use of https://fulhampierhotel.co.uk and all Products and Services provided under the Fulham Pier Hotel brand.


Please also note that we work with specialist third party service providers to provide some of our Products and Services, and these specialist service providers operate as independent controllers in respect of personal data that they process in connection with their services. For further information, please see the Specialist service providers section.

How to contact us

If you have any questions about our processing of your personal data or this Privacy Notice you can contact us using the following methods. Please mark your correspondence as for the attention of the Data Protection Team.


Email:  dpo@fulhamfc.com

Post: Motspur Park Training Ground, New Malden, Surrey, KT3 6PT

How we collect and receive personal data

We collect and receive personal data through the following methods:

  • Personal data you provide to us. You may give us your personal data directly, for example, when you use or purchase our Products and Services, visit our Platform, engage with us for the provision of your goods or services, contact us with enquiries, complete forms on our Platform, subscribe to receive our marketing communications, provide feedback to us or when accessing free Wi-Fi offered at our premises.
  • Personal data we collect automatically when you use our Platform, including through cookies and other similar technologies. When you access and use our Platform, we may collect Technical Data and Usage Data automatically, including through our use of cookies and other similar technologies. For more information about this data, please see our Processing Activities Schedule. For more information about our use of cookies and other similar technologies, please see the Cookies section of this Privacy Notice.
  • Personal data from other individuals. We may receive personal data about you from individuals who make orders or bookings for our Products and Services, or reservations for Fulham Pier events, on your behalf, for example bookings at one of our restaurants or reservations with the Fulham Pier Hotel.
  • Personal data we receive from third parties. We may receive personal data about you from other third parties. This may include:
    • organisations that assist in the management of reservations and registrations for events and other of our Products and Services. For instance, SevenRooms (https://www.sevenrooms.com/), a technology platform that manages reservations for certain of our Products and Services (e.g. table reservations at restaurants);
    • specialist service providers who manage particular elements of Products and Services, who offer services associated with those Products and/or Services (including venue listing and advertising solutions. Details of certain of those providers can be found in the Specialist service providers section of this Privacy Policy.
    • third party lead generation / direct marketing services providers; and
    • from time-to-time we may also receive personal data from other third parties, such as payment processors, analytics providers, app providers, data suppliers, third-party directories, and suppliers that provide technical services in relation to our Platform and/or our Products and Services.
  • Personal data captured on CCTV: We operate closed-circuit television (CCTV) systems at our premises, including entrances, exits, public areas, and other locations within the venue, which may collect your personal data. The CCTV is used to help ensure the safety and security of our visitors, performers, staff, contractors, and property, and to support the effective management of a busy, multipurpose entertainment venue.
  • Personal data that is publicly available. We may collect personal data that is available from public sources (including media publications) or that you or a third party may otherwise publish (for example on websites, posts on social media platforms, or speeches at events).

Personal data we control 

We may process or otherwise be a controller for the following categories of personal data:

  • Identity Data. Name (first, middle, and last), date of birth, membership numbers and associated membership information (for instance, relating to Lighthouse Social and Sæl Spa membership), nationality, gender, ID documentation, sexual orientation, race and title.
  • Contact Data. Email address, telephone number, social media handles and postal/delivery address.
  • Image Data. Photographs, video recordings, and other visual or audio-visual content that depicts or identifies an individual, including images and footage captured by CCTV, event photography, promotional videos and any other visual media.
  • Registration Data. Usernames, passwords, answers to security questions and any other personal data that you may provide to register an account with us.
  • Professional Data. Job title, employment status, employer information and academic information.
  • Financial and Transaction Data. Payment card information, bank account details and billing address and details of Products and Services purchased from us or products and services that we may purchase from you or the organisation that you work for.
  • Profile Data. Information about your interests, affiliations, preferences or other special requests relevant to our Products and Services, including any dietary requirements, other information that you supply in connection with your use of our Platform, receipt of our Products and Services, or in your interactions with us (including in relation to your provision of feedback or responses to our surveys, or your attendance at an event) and the content of any communications when you contact us.
  • Health Data. Medical and fitness information, such as dietary information (including information about allergies) and health / fitness records. Health Data is a special category of personal data under UK GDPR. We will only process your Health Data where we have obtained your explicit consent to do so, or where another lawful condition applies (for example, where processing is necessary to protect your vital interests in an emergency situation).
  • Religious or Philosophical Beliefs. Information about your religious or philosophical beliefs that you choose to provide to us, for example in connection with dietary preferences for food orders, or requests relating to use of certain facilities across our businesses. Religious or philosophical beliefs are a special category of personal data under UK GDPR. We will only process this data where we have obtained your explicit consent to do so, or where another lawful condition applies.
  • Usage Data. Data observed or collected in relation to browsing activity on our Platform, or correspondence with us, such as via interaction with our emails, or attendance at our events. This may include information about pageviews and events on our Platform, information about the webpage or other source that users were previously on before reaching our Platform, information about when a browsing session started and ended, visitor and attendance data when utilising our Products and Services, as well as associated booking history.
  • Technical Data. IP address, details of the Platform that you are viewing, such as full web page URL; browser type, device type and operating system and any other information available to us about the device you are using, location data, including the geographic location (which may be approximate, like the city or region you are in, or more precise) of a device derived from IP address and any relevant unique identifiers assigned to a device or browser (including cookie identifiers).
  • Incident Data. Information about any injury that you suffer or incident you may be involved in (including witness) at an event hosted by us or if you visit our premises, including any personal data you or others provide (including any factual description and opinions), details of any injury suffered, actions taken by us or others in response to the incident or injury, including details of any medical assistance or treatment that has been provided or advised (e.g. first aid applied, onsite paramedic or paramedic technician attended, advised to visit hospital, hospitalised), and any other personal data collected during the process of completing our incident report.
  • Communications Data. Marketing preferences.
  • Recruitment Data. Profile Data (to the extent that it is relevant to our recruitment activities or you volunteer it during our recruitment process), together with other information including details of your eligibility to work (including documents and information that we may collect to verify this); your work preferences (including areas and dates where you are available for work); skills, qualifications, training and work history; any personal data which appears in your curriculum vitae or application; and any other personal data that you volunteer during our recruitment process.

Our processing activities

We process your personal data for the following purposes:

  • to provide you with our Platform;
  • to provide you with our Products and/or Services including coordinating any bookings you make;
  • to deal with customer services and enquiries, carry out surveys and questionnaires, run competitions and give-aways and obtain feedback;
  • to carry out insight, analytics, data improvement, and personalisation activities;
  • for recruitment purposes and assessing the viability and onboarding of third-party vendors and contractors; and
  • for business administration and legal compliance purposes, including to exercise or defend legal claims.

For more information about our processing activities, including the personal data that is processed in connection with those activities, please see our Processing Activities Schedule.

Cookies

Where indicated in this Privacy Notice, cookies, web beacons, pixel tags and other similar technologies (“Cookies”) may be used for the purposes described in this Privacy Notice. In addition to the information set out in this Privacy Notice, you can find out further information about the Cookies that we use on our Platform, and learn how you can manage your consent to the use of non-essential Cookies, by visiting our Cookies Policy.

In some cases, the Cookies that we use may be provided by a third party. Information about you may be shared with the relevant third party and used in accordance with their privacy notice.

Where we use Cookies relating to services provided by Google, Google has published information about how it uses personal data in connection with its services here. Google also provides further information about how it uses personal data in connection with Google Analytics here. If you do not want your personal data to be used for the purposes of Google Analytics, you can install the Google Analytics opt-out browser add-on (but please note that this will only work on certain browsers) which is available here.

You can also manage your Cookie preferences using functionality provided by your browser, but please be aware that to use some parts of our Platform you will need to allow essential Cookies. If you block essential Cookies, some parts of our Platform may not work properly, or you may not be able to access our Platform.

For more general information about Cookies and managing Cookies, including blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.

Sharing personal data

We only share personal data with third parties when we are legally permitted to do so. The categories of personal data we may share will depend on the engagement with our Platform and/or our Products and Services. Typical examples of circumstances in which we may share your personal data are set out below:

  • Fulham Leisure group. We may share personal data described in this Privacy Notice within the Fulham Leisure group of companies, meaning the Fulham Pier group companies described in the About the Fulham Pier group section as well as our affiliate, Fulham Football Club Limited. We may share personal data within the Fulham Leisure group so that the group companies can market their products and services (including, in the Products and Services described in this Privacy Notice to you) to you, develop the products and services offered within the Fulham Leisure group and also for circumstances relating to safety, security, regulatory and legal matters. All marketing carried out by the Fulham Leisure group will be in accordance with your preferences, and where a Fulham Leisure group company markets to you in your personal capacity, you will be provided with an opportunity to unsubscribe from future marketing communications.
  • Specialist service providers. We work with specialist third-party service providers to provide some of our Products and Services. We may share some of the personal data described in this Privacy Notice with those specialist service providers, so that they can provide their services, or those service providers may share personal data with us when we receive those third-party services. This may include suppliers who assist us in managing our marketing database and associated marketing activities, venue event and space management, advertising and venue food and beverage reservation management. For further information of our use of specialist service providers, please see the Specialist service providers section of this Privacy Notice which includes a non-exhaustive list of some of our specialist service providers we are currently using.
  • Other third-party suppliers who provide applications/functionality, data processing or IT services. We may share personal data with third parties who support us in providing our Platform, Products and Service and help provide, run and manage our internal IT systems. Such third parties may also include, for example, providers of information technology (such as hosting providers), mailing houses or document storage companies, invoice and purchase order management, delivery services, cloud-based software-as-a-service providers, identity management, website design, data analysis and insights, data back-up, security and storage services.
  • Payment providers and banks. We may share personal data with third parties who assist us with the processing of payments.
  • Delivery and courier companies. We may share personal data with suppliers who assist us in physical delivery of our Products and also to receive third-party products and services.
  • Event partners, suppliers and sponsors. When we run events, we will share personal data with third-party service providers that are assisting us with the operation and administration of that event, such as with our catering provider, Sodexo Live UK Limited. If we are running an event in partnership with other organisations, we may need to share personal data with such organisations for use in relation to the event. Whilst the full list of Fulham Pier’s commercial partners will change from time-to-time, a reasonably up-to-date list of our partners can be found here: https://www.fulhampier.com/partners
  • Recruitment agencies and related organisations. We may share personal data with external recruiters and third-party providers that undertake background checks on our behalf.
  • Auditors, lawyers, accountants and other professional advisers. We may share personal data with professional services firms who advise and assist us in relation to the lawful and effective management of our organisation and in relation to any disputes we may become involved in.
  • Law enforcement or other government and regulatory agencies and bodies. We may share personal data with law enforcement or other government and regulatory agencies or other third parties as required by, and in accordance with, applicable law or regulation.
  • Business partners. We may also disclose personal data to third parties:
    • if we sell or buy any business or assets, in which case we may disclose personal data to the prospective seller or buyer of such business or assets; or
    • if we or substantially all our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets.
  • Other third parties. Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, or to establish, exercise or defend legal rights. We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.

Your rights

You have the following rights in relation to your personal data:

  • Your right of access. You are entitled to a copy of the personal data we process about you. If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data.
  • Your right to rectification. If the personal data we hold about you is inaccurate or incomplete, you are entitled to have it rectified.
  • Your right to erasure. You can ask us to delete or remove your personal data in some circumstances, such as where we no longer need it or where you withdraw your consent (where applicable).
  • Your right to restrict processing. You can ask us to “block” or suppress the processing of your personal data in certain circumstances such as where you contest the accuracy of that personal data or you object to us processing it for a particular purpose. This may not mean that we will stop storing your personal data but, where we do keep it, we will tell you if we remove any restriction that we have placed on your personal data to stop us processing it further.
  • Your right to data portability. You have the right, in certain circumstances, to obtain personal data you have provided to us (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer it to your chosen third party.
  • Your right to object. You have the right to object to our processing of your personal data, including if we are: (i) relying on our own or someone else’s legitimate interest to process your personal data, except if we can demonstrate legal grounds for the processing; or (ii) we process your personal data (in your individual capacity) for direct marketing purposes.
  • Your right to withdraw consent. If we rely on your consent as our legal basis for processing your personal data, you have the right to withdraw that consent at any time. You can exercise your right of withdrawal by contacting us using our contact details in the How to contact us section or by using any other opt-out mechanism we may provide, such as an unsubscribe link in an email.
  • Your right to lodge a complaint with the supervisory authority. If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF


Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Information Security

We are committed to keeping personal data secure and we have implemented information security policies, rules and technical measures to protect personal data under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. In addition, our personnel and data processors (third parties that process personal data on our behalf) are obliged to respect the confidentiality of the personal data relating to users of our Platform and those who purchase our Products and Services.

How long we keep your personal data

We will only keep your personal data for as long as necessary for the purposes set out in this Privacy Notice. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


If any personal data is only useful for a short period (e.g. for a specific activity, promotion or marketing campaign), we will not retain it for longer than the period for which it is used by us.


If you have opted out of receiving marketing communications from us, we will need to retain certain personal data on a suppression list indefinitely so that we know not to send you further marketing communications in the future. However, we will not use this personal data to send you further marketing unless you subsequently opt back in to receive such marketing.

Specialist service providers

We use specialist service providers to provide some of our Products and Service. Details of some the specialist service providers that we work with and the Products and Services that they help us to provide are as follows:

Specialist service providers

Products and Services

Jumping Stars Ltd

Jumping Stars assists us in providing the Lighthouse Social crèche. For information about how Jumping Stars processes personal data in connection with its services please see their privacy policy here.

Sodexo

Sodexo assists us in providing catering services at Fulham Pier. For information about how Sodexo processes personal data in connection with its services please see their privacy policy here.

SevenRooms

SevenRooms assist us in providing catering booking services at Fulham Pier.

OpenTable

OpenTable assist us in providing catering booking services at Fulham Pier.

Stripe

Stripe is a provider of payment processing solutions across the Fulham Pier group.

Trybe

Trybe act as a data processor offering back-end software services related to the management of the Sæl Spa.

3 Peaks Health

Provider of healthcare, wellness, longevity, concierge, therapeutic, consultancy, and digital transformation services at Sæl Spa.

PeopleVine

PeopleVine provide event management software services across Lighthouse Social and Fulham Pier.

Siggis Capital

Siggis provide property management services relating to the Fulham Pier Hotel. Siggis Capital may also share personal data collected by Siggis Capital with members of the Fulham Pier group of companies.

For further information about how Siggis Capital processes your personal data, please contact Siggis Capital by visiting their contact page here.

Third-party links and services

This Privacy Notice only applies to personal data processed by us. Our Platform may contain links to third-party websites, apps or services (including those of the specialist service providers referred to above). We have no control over these third-party websites, apps or services and this Privacy Notice does not apply to your interaction with the relevant third parties.

Third-party app stores

If you download and install our Apps from an app store (such as Google Play or the Apple AppStore), you must first register for a user account with the provider of the app store (e.g. Google or Apple) and agree to that app store’s user agreement. We have no influence over the terms of such user agreement and are not a party to it. When downloading, installing and using our Apps, certain information may be transmitted to the provider of the app store including identifiers relating to you or your device and the time of download. For further information on the type of information that may be shared with, or collected by, the provider of the app store, please see the relevant app store provider’s privacy notice. We have no influence over this process and are not responsible for the privacy practices of the provider of the app store.

If you fail to provide your personal data

Where we are required by law to collect personal data, or we need to collect personal data under the terms of a contract we have with you, and you fail to provide that personal data, we may not be able to fulfil any obligations that we owe to you, and we may not be able to enter into or perform a contract with you. This may apply where you do not provide personal data that we need to provide our Products and Services or to process an application to register an account. In these circumstances, we may have to cancel the provision of the relevant Services to you, in which case we will notify you.

International transfers of personal data

We will, where necessary, and as set out in this privacy notice, transfer your personal data outside of the UK and the European Economic Area (“EEA”), such as to members of our group in the US or, on rarer occasions, other jurisdictions in which we are established, as well as select other organisations who provide services to us. This will include transfers to the Jacksonville Jaguars in the US, as well as HiBob (our human capital management provider) in Israel.

Where we undertake international data transfers outside of the UK and EEA, we typically rely on UK Government approved contractual clauses to facilitate the transfers. In certain other circumstances, transfers may be undertaken to organisations that have certified under the UK Extension to the EU-US Data Privacy Framework.


Social media partners

This section provides information about third parties that may be a controller of your personal data in relation to certain activities described in this Privacy Notice, meaning that the third party may (alone or jointly with us) determine how and why they will use your personal data.


Meta (Facebook and Instagram)

Where we receive insights from Meta for the purposes described in the Social media pages and insights section, we are joint controllers with Meta in relation to Meta’s processing of their Social Media Data to provide those insights to us. For more information, please see Meta’s Information about Page Insights Data here.

For further information about how Meta uses your personal data in connection with these activities, including the legal basis Meta relies on and the ways to exercise your data subject rights against Meta, please see Meta’s Privacy Policy at https://www.facebook.com/about/privacy.


TikTok

Where we receive insights from TikTok for the purposes described in the Social media pages and insights section, we are joint controllers with TikTok in relation to TikTok’s processing of their Social Media Data to provide those insights to us. For more information, please see TikTok’s Information about TikTok Analytics here.

For further information about how TikTok uses your personal data in connection with these activities, including the legal basis TikTok relies on and the ways to exercise your data subject rights against TikTok, please see TikTok’s Privacy Policy here.

Processing activities schedule

This Schedule sets out detailed information about the purposes for which we process the personal data described Personal data we control section and the lawful bases we rely on to do so.


This Schedule is split into the following sections – please click on the link below to be taken to the relevant section:

  1. Providing our Platform and carrying out other online activities
  2. Provision of Products and Services
  3. Customer Services, Feedback and Relationship Management
  4. Insight and Analysis, Data Improvement and Personalisation
  5. Marketing and Promotional Activities
  6. Recruitment
  7. Business Administration, Compliance and Legal Affairs
1. Providing our Platform and carrying out other online activities

Purpose for data processing

Categories of personal data processed

Business area

Lawful basis

Delivery of our Platform

To provide our Platform to you, including ensuring that we are showing you the correct notices and information, and recording your preferences in relation to our Cookies.


Technical Data

Fulham Pier

Fulham Pier Hotel

Lighthouse Social

Sæl Spa

Legitimate interests – our legitimate interest to provide our Platform to you to provide you with information on our Products and Services.


Support, maintenance and security

To administer and protect our Platform and users (including troubleshooting, fixing errors, analysis, testing, system maintenance, support, and security, including for fraud monitoring and prevention).

To respond to user enquiries/offer support to users. We may use your information to respond to your enquiries and solve any potential issues you might have with the use of our Platform.

Identity Data

Contact Data

Technical Data

Registration Data

Fulham Pier

Fulham Pier Hotel

Lighthouse Social

Sæl Spa

Legitimate interests – to run our business and to protect us and our users from harm.

Performance of our contract with you when you use our Platform.

Provision of location-based and other special features

To provide location-based and other special features through our Platform by accessing your device’s location or other functions. For example to send push notification reminders, alerts, updates and other information.

Technical Data

Fulham Pier

Fulham Pier Hotel

Lighthouse Social

Sæl Spa

Consent through permissions granted on your device.

Consent can be updated or withdrawn at any time through your browser or device settings, as follows:

·     


In relation to our websites, you can change permissions through your browser settings. For example, in Chrome go Settings > Privacy and Security > Site settings.Please note that other browsers may differ.

·     


In relation to iOS apps, you can change permissions by navigating to Settingsand navigating to the relevant Apps at the end of the settings menu.

·     


In relation to Android apps, you can change permissions by navigating to Settings > Apps and navigating to the relevant Apps at the end of the settings menu.

Set up and manage user accounts

To set up and manage user accounts, including to verify users when logging into accounts and secure areas of our Platform, which may be required to access to certain features, functionality, or benefits of our Platform.

To contact users about their accounts.

Identity Data

Contact Data

Communications Data

Registration Data

Technical Data

Fulham Pier

Lighthouse Social

Sæl Spa

Performance of our contract with you when you set up a user account.

Legitimate interests – to provide secure and effective access to the Platform for our users.

Platform development and improvement

To develop and improve our Platform, including content that we make available, through insight and analysis that we carry out in relation to the use of our Platform as described in theInsight and analysissection.

Usage Data

Technical Data

Fulham Pier

Lighthouse Social

Sæl Spa

Consent (where non-essential Cookies are used on our Platform).

Legitimate interests – to improve and enhance our Platform (where non-essential Cookies are not used).

  
2. Provision of Products and Services

Purpose for data processing

Categories of personal data processed

Business area

Lawful basis

Supply of our Products and Services

To register you as a customer (as an individual or corporate customer) and/or otherwise provide our Products and Services to you, including all reservation and event management.

To manage and collect any fees or charges from you (or your organisation) in respect of such booking or order.

To maintain our customer databases and keep a record of transactions for our Products and Services.

Identity Data

Contact Data

Transaction Data

Profile Data

Professional Data

Health Data

Religious or Philosophical Data

Incident Data

Fulham Pier

Lighthouse Social

Sæl Spa

Performance of a contract.

Legitimate interests – to provide the Products and Services in an effective, safe and efficient way, and to exercise our rights in relation to transactions, including to receive payment of monies owed to us.

Compliance with a legal obligation.

Returns and refunds

To process any return or cancellation that you request in relation to an order for our Products and Services.

Identity Data

Contact Data

Transaction Data

Fulham Pier

Lighthouse Social

Sæl Spa

Performance of a contract.

Legitimate interests – to help with your return or cancellation, provide a good standard of service and improve our customer services.

Administration of Events

To register you as a visitor or exhibitor at one of our events.

To publish your name and associated details in association with the event, if you are a speaker or exhibitor at our event.

To provide you with important information about our events.

To make other logistical arrangements with you in connection with your attendance at the event.

Photographs and video footage may be taken at our events and published for promotional and advertising material.

We may send you SMS for operational purposes and the smooth running of an event, e.g. to inform of a travel update.

Identity Data

Contact Data

Profile Data

Image Data

Professional Data

Usage Data

Technical Data

Health Data

Religious or Philosophical Data

Incident Data

Fulham Pier

Lighthouse Social

Sæl Spa

Performance of a contract.

Legitimate interests – to provide information about speakers at an event.

Legitimate interests – to promote our events. You can opt out of your image being used at any time.

Legitimate interests – to provide necessary information about our events.

Explicit consent (in respect of any special category data).


3. Customer Services, Feedback and Relationship Management

Purpose for data processing

Categories of personal data processed

Business area

Lawful basis

Customer services and general enquiries

To manage and respond to queries that you submit to us.

Identity Data

Contact Data

Transaction Data

Profile Data

Professional Data

Communications Data

Health Data

Religious or Philosophical Data

Fulham Pier Hotel

Fulham Pier

Lighthouse Social

Sæl Spa

Legitimate interests – to help with your enquiry, provide a good standard of service and improve our customer services.

Social media pages and insights 

To gain insight into our social media pages, we may receive insights from social media platform providers about how users interact with our pages.

These insights are derived from personal data that the third-party provider of the social media platform processes and are only provided to us in the form of anonymous and aggregate statistics – we do not receive your personal data or any information that we can use to identify you when we receive these insights. 

Identity Data

Contact Data

Social Media Data

Fulham Pier Hotel

Fulham Pier

Lighthouse Social

Sæl Spa

Legitimate interests – to improve our online presence and promote our Platform and Products and Services via social media.

Legitimate interests – to improve the content that we post on social media, including to ensure that our content is relevant to persons that we would like to engage with on social media.

Managing our relationship with you or the organisation you work for

To manage our relationship with you or the organisation you work for (where your organisation is a customer of, or supplier to, us), including to contact you about any matter concerning an order for our Products and Services that you have placed, to contact our suppliers about goods or services that we have purchased or may purchase from them and to provide you with other important information.

Identity Data

Contact Data

Profile Data

Transaction Data

Professional Data

Communications Data

Fulham Pier Hotel

Fulham Pier

Lighthouse Social

Sæl Spa

Performance of a contract.

Legitimate interests – to provide those that we work with the best experience and to ensure effective business administration.

Legitimate interests – to effectively manage our supply chains.

Compliance with a legal obligation – to comply with our consumer rights and privacy obligations.

Survey and feedback

We may carry out surveys or ask you for feedback to help us to monitor and improve our Platform and Products and Services, including to assist with the selection of future product and service lines and to train our personnel.

Identity Data

Contact Data

Transaction Data

Profile Data

Communications Data

Fulham Pier Hotel

Fulham Pier

Lighthouse Social

Sæl Spa

Legitimate interests – to improve our Platform and our Products and Services and provide them in an effective way.

Public Relations and Media

To respond to media enquiries and requests (including interview requests, requests for comment, and requests for information) that we receive, or address reports in the media that concern us, we may process personal data relating to journalists, reporters and other media professionals.

We may also send these persons corporate communications and other information by email for media and public relations purposes.

Identity Data

Contact Data

Profile Data

Professional Data

Communications Data

Fulham Pier Hotel

Fulham Pier

Lighthouse Social

Sæl Spa

Legitimate interests – to ensure that our business is fairly and accurately represented in the media.

Legitimate interests – to provide the right information to those who request it or otherwise have an interest in receiving it.



4. Marketing and Promotional Activities


Purpose for data processing

Categories of personal data processed

Business area

Lawful basis

Marketing communications

To promote our Platform, our Products and Services, or to otherwise promote our business (including events), via email, telephone or post.

Identity Data

Contact Data

Communications Data

Fulham Pier Hotel

Fulham Pier

Lighthouse Social

Sæl Spa

Consent (where marketing via email). 

Legitimate interests (where marketing via telephone and post) – to grow our business.

You can unsubscribe from our email marketing by clicking the ‘unsubscribe’ link in our emails. You can also ask us to stop using your personal data for our direct marketing activities by contacting us using the details set out under the How to contact us section. 

Prize draws, prize competitions and other promotions

To administer prize draws, prize competitions and other promotions that we run. Please note that our prize draws, prize competitions and other promotions are subject to separate terms and conditions and further information about how we use your personal data may be provided when you enter.

Identity Data

Contact Data

Profile Data

Fulham Pier Hotel

Fulham Pier

Lighthouse Social

Sæl Spa

Performance of a contract

(e.g. the promotion terms and conditions).

Legitimate interests – to administer our promotion fairly and effectively and to comply with self-regulatory codes governing the operation of promotions.


5. Recruitment

Purpose for data processing

Categories of personal data processed

Business area

Lawful basis

Recruitment

To assess your suitability for any of our positions that you apply for.

To communicate with you about the recruitment process.

To keep records about our recruitment process.

To comply with our legal and regulatory obligations in relation to recruitment.

To review our equal opportunity profile in accordance with applicable legislation.


Identity Data

Contact Data

Recruitment Data

Fulham Pier

Lighthouse Social

Sæl Spa

Legitimate interests – to ensure that we can make the best recruitment decisions.

Performance of a contract or to take steps at your request prior to entering into a contract.

Compliance with a legal obligation.


6. Business Administration, Compliance and Legal Affairs

Purpose for data processing

Categories of personal data processed

Business area

Lawful basis

Business administration and legal compliance

To comply with our legal obligations.

To enforce our legal rights or defend against potential legal claims.

To protect the rights of third parties.

To facilitate a business transition such as a merger, reorganisation, acquisition by another company, or sale of any of our assets.

Identity Data

Contact Data

Registration Data

Professional Data

Image Data

Transaction Data

Profile Data

Usage Data

Technical Data

Social Media Data

Advertising Partner Data

Incident Data

Communications Data

Recruitment Data

Religious or Philosophical Data

Fulham Pier Hotel

Fulham Pier

Lighthouse Social

Sæl Spa

Legitimate interests – to operate our business effectively.

Compliance with a legal obligation.

Security

To implement and manage physical security measures across the Platform and for visitors to our premises and/or our events.

Identity Data

Contact Data

Image Data

Incident Data

Fulham Pier Hotel

Fulham Pier

Lighthouse Social

Sæl Spa

Legitimate interests – to keep our premises secure and provide a safe environment for our personnel and visitors to our premises.

Health, Safety and Incidents

To report or manage a health and safety or other type of incident that occurs at our premises or at one of our events.

Identity Data

Contact Data

Profile Data

Incident Data

Fulham Pier Hotel

Fulham Pier

Lighthouse Social

Sæl Spa

Compliance with a legal obligation.

Legitimate interests – to effectively manage an incident, including to assess our handling of an incident to help us improve our processes.

Necessary to protect vital interests.



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